Nexoria & Co. — Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our return policy below.

Eligibility for Returns
Items must be returned within 3 days of delivery. Products must be unused, unworn, and in their original packaging with tags attached. Items marked as "Final Sale" or "Clearance" are not eligible for return.

How to Request a Return
Contact us via WhatsApp at +880-1586207896 or email at nexoriaandco@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nexoriaandco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nexoriaandco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nexoriaandco@gmail.com.

within 3 days of receiving your order. Provide your order number and reason for return along with photos of the item (if damaged or incorrect).

Refund Process
Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed within 5-7 business days. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer. For card payments, refunds will be issued to the original payment method.

Exchanges
If you received the wrong size, we offer free exchanges within 3 days of delivery, subject to stock availability.

Non-Returnable Items
For hygiene reasons, items such as socks and undergarments cannot be returned unless defective.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with photos, and we will arrange a free replacement or full refund.